Cultivating Knowledge Sharing and Trust in Online Communities for Educators
The value of an online community for educators lies in the rich and open exchange of ideas, experiences, and resources where educators feel both respected and supported. Yet among the most difficult challenges faced by online communities is fostering and sustaining knowledge sharing and trust (Booth, 2012, p.1). The purpose of this study was to examine successful online learning communities for k-12 educators to better understand ways in which knowledge sharing and trust are cultivated and supported.
The author of this article cites Wenger and his belief that, “online learning communities are not merely websites or databases of resources, they are groups of people who come together in an online space to learn, interact, and build relationships, and through this process develop a sense of belonging and mutual commitment” (Booth, 2012, p. 4). This article states that, “knowledge sharing is a process of communication between two or more participants involving the provision and acquisition of knowledge (Booth, 2012, p. 4). In reference to the social learning theory to online communities, Wenger states that “learning together depends on the quality of relationships trust and mutual engagement that members develop with each other” (Booth, 2012, p. 5).
There were two groups used in this study The National Education Leaders Network (NELN) and The English Teachers’ Online Community (ETOC). There were three primary sources of data used for each case study. An interview with the moderator, interviews with the members, and community documentation. Findings from this study underscore the importance of leadership for cultivating and sustaining a knowledge sharing environment and facilitating the development of trust in online communities; the moderator plays an essential role for successful online communities (Booth, 2012, 20). The author states that “within each community, members took on unofficial roles. Interview data suggested that the roles of played by various members were instrumental in sustaining knowledge sharing” (Booth, 2012, p. 21). Through interviews with members, several recognized informal roles emerged, including pot-stirrer, playful antagonist, thought leader, peacekeeper, and mentor. The unofficial roles that members played in both communities were based on both the personalities and knowledgeability of the members who assumed them (Booth, 2012, p. 21).
According to Tschannen-Moran and Hoy (2000) trust requires attention to five facets, in order for a person to be regarded as trustworthy they must demonstrate: benevolence, reliability, competence, honesty, and openness (Booth, 2012, p. 22). Findings from this study reveal evidence of all facets of trust being demonstrated by the moderator and members of the community; however, competence was frequently mentioned as the most important dimension of trust among members of the online communities (Booth, 2012, p. 22).
Findings from this study indicate that members’ trust in the competence of other members and in the credibility of the moderator increased their willingness to engage in knowledge-sharing activities (Booth, 2012, p. 22-23). Trust is a key facilitating factor for knowledge sharing in online communities.
References:
Booth, S. (2012). Cultivating Knowledge Sharing and Trust in Online Communities for Educators. Journal Of Educational Computing Research, 47 (1), 1-31.
